Please note any orders that are already processed and marked as "Awaiting Shipment" will have a $5 processing fee associated when cancelled. Any orders that are marked as "Shipped" will have a 15% restocking fee associated when cancelled.
All orders received before 12pm noon est. are sent out same day, any orders received after that time are sent out the next day. If your order is placed after 12pm on Friday then your order will not be shipped out until Monday. If your order is placed on a Saturday or Sunday, your order will not be shipped out until Monday.
Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if the 'ship to' address is east of the Mississippi River you can expect to receive an item within roughly 1 to 3 business days from the order date. If you are to the west of the Mississippi River you can expect to receive your order within 3 to 5 business days from the order date. Orders are shipped USPS, unless instructed otherwise.
Orders over $150 require signature upon delivery.
If you wish to opt out of the signature delivery, you can do so by contacting us directly via email at email@example.com with your order number DIRECTLY AFTER or BEFORE placing your order. You can also contact us through our live chat, or include your decision to waive the signature delivery in your order notes at check out. IF YOUR ORDER ALREADY SHIPPED and you would like to REMOVE the signature delivery requirement, please contact the mail courier directly!
If you decide to remove the signature delivery requirement from your order, you are releasing E-Nail.com from any responsibility regarding your package delivery. If your package is lost, stolen, delivered to the wrong address, or you cannot find it, it will be your responsibility to work with the mail courier to obtain your package.
Route 1-Click Protection Shipping Insurance:
We have partnered with Route to offer the following protection for your order.
1. Insurance for stolen packages
2. Insurance for lost packages.
3. Insurance for any items damaged during transit.
UPDATES ON TRACKING NUMBER:
If your tracking information has not been updated in 48-72 hours, you can contact us so that we can keep a close eye on your order details. If there is no movement within 7 DAYS of the last update on your tracking number, we MAY* reship your package. In the event that you receive both packages, kindly write "RTS" on the second package so that it gets sent back to us. If you would like to keep both packages, contact us directly so that we can offer the additional items at a discounted price. IF BOTH PACKAGES ARE MARKED AS DELIVERED, THERE IS NO COMMUNICATION, AND A RETURN TO SENDER IS NOT PROCESSED, YOU WILL BE CHARGED FULL PRICE FOR ALL ITEMS RECEIVED.
*WE CANNOT RESHIP ORDERS STUCK IN TRANSIT THAT ARE PROCESSED THROUGH SEZZLE
You MUST have Route Protect added to your order to file a claim with Route.com. If you DID NOT include Route Protect on your order please contact us with any concerns regarding "in transit" related issues, we will do our best to find a resolution for you, however, options may be be limited.
E-Nail.com is NOT RESPONSIBLE for packages that are MARKED AS DELIVERED by the courier and are missing, lost, or stolen. If you would like added protection against these unfortunate circumstances, please add Route Protect to your order prior to check out.
If it has only been 24 hours since your package has been shipped, please wait for an update on your tracking number, there will be an update shortly.
Delivery drivers may be overwhelmed during certain times of the year, like the holidays, there are times that a tracking number will not show an update because the package is not scanned at every destination point, then miraculously it'll be marked as delivered. These things do happen and our teammates on the other side of the order process, that are responsible for the delivery of your packages, are doing their best! Please be patient! Your package will come!
Shipping to Canada Package Delivery Time Frame:
- First Class Delivery: 1-999 Days (Usually takes about 2-4 Weeks)
- Priority Mail Delivery: 2-10 Days
We are unable to reship packages for international orders, including Canada. Delivery times may be delayed due to customs!
- Email: firstname.lastname@example.org